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• Best Fill alternatives for new customer forms

Best Fill alternatives for new customer forms

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Introduction to Fill

Fill is positioned as a lightweight eSignature and form solution focused on ready-to-use fillable forms, basic templates, and simple in-person signing. While it supports signature history, templates, and an integration API, Fill lacks several advanced automation and mobile capabilities found in newer platforms. Organizations evaluating Fill for new customer forms should weigh its straightforward template library and basic branding against limitations such as minimal bulk sending, constrained field validation, and limited mobile/offline support when planning higher-volume or regulated workflows.

Why teams look for Fill alternatives

Teams seek Fill alternatives when they need stronger automation, bulk distribution, richer mobile experiences, or advanced compliance controls that scale beyond basic templates and single-session in-person signing.

Key challenges with Fill

• Limited bulk workflows increase manual effort when sending onboarding packets to many new customers at once, slowing time-to-completion.
• No conditional fields or advanced field validation makes complex, branching new-customer forms harder to build and prone to input errors.
• Lacks native mobile apps and offline mode, which raises abandonment risk for customers who need to sign on smartphones or tablets without a stable connection.
• Minimal cloud export automation and limited integrations complicate CRM sync and document routing for fast-moving sales or support teams.

How signNow compares to Fill

signNow provides a broader automation and compliance feature set versus Fill, including advanced fields, bulk sending, and richer integrations that support high-volume customer onboarding.

• Advanced fields and calculated logic speed complex form creation.
• Bulk send and template libraries lower per-customer processing time.
• Native mobile apps and offline signing reduce abandonment rates.

Security and compliance in Fill

Audit trail: Tamper-evident signature records

API access: Integration available

In-person signing: Supported

HIPAA: Not supported

Data export: Manual only

Templates: Reusable templates

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Fill signing experience and core features

Fill offers a simple signer journey with reusable templates, basic branding, and a document library useful for straightforward new-customer forms but misses advanced automation and mobile tooling.

Templates

Reusable templates simplify repeatable onboarding, enabling pre-filled fields and a library for commonly used customer forms and agreements.

Branding

Basic custom branding allows logo and visual tweaks to maintain consistency during the customer signing experience without full white-labeling options.

Signing flow

Supports in-person signing and configurable signing order but lacks advanced conditional routing or signer role complexity for multi-step approvals.

API

Integration API supports embedding and automation but requires development work to replicate built-in bulk and conditional features.

Document management in Fill

Fill handles basic document lifecycle needs through a library and templates, but it has limited automation and group organization features that larger teams typically require.

Library

Central document library stores templates and executed forms for small teams with simple version needs.

Document expiration

Supports expiration settings to automatically close invites or enforce deadlines for response.

Sharing

Basic document sharing exists but lacks advanced team folder and permission structures.

Merging

No native document merge capabilities; merging requires external PDF tools or API workarounds.

Notifications

Limited reminder functionality; teams may need manual follow-ups for stalled signatures.

Field tools

Ready-to-use fillable fields available; advanced conditional or calculated fields are not supported.

Legal validity of Fill eSignatures

Fill provides a basic audit trail and signature history that support intent and integrity, which aligns with common electronic signature evidentiary requirements in many jurisdictions.

• ESIGN/UETA: Supported
• Audit records: Provided
• Advanced verification: Limited

Recommended Fill workflow settings for new customer forms

Set up Fill to handle simple onboarding by using templates, signing order, and expiration settings while supplementing automation gaps with API triggers or external tools.

Setting Name	Configuration
Signing order	Sequential
Template reuse	Enabled
Document expiration	Set per template
Reminders	Manual setup

Workflow automation and bulk sending with Fill

Scaling new-customer form workflows in Fill typically requires combining templates with the API and external automation to achieve bulk distribution and conditional flows.

01

Prepare templates:

Create reusable templates for each customer journey stage to reduce manual setup time.

02

Define signer order:

Set the sequence of signers to maintain consistent onboarding steps.

03

Use API:

Leverage the integration API to programmatically generate and send documents at scale.

04

Set expirations:

Apply expiration dates to encourage timely responses from new customers.

05

Track history:

Rely on signature history to audit customer consent and timestamps.

06

Supplement tools:

Use external automation for bulk invites and complex conditional routing.

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Integration with Fill and business systems

Fill offers an integration API that teams can use to connect onboarding systems, but it has fewer out-of-the-box connectors than larger eSignature platforms.

• API endpoints: Create, pre-fill, send documents programmatically
• CRM sync: Requires custom integration for CRM mapping
• Cloud export: No automatic cloud export; manual or API-based
• Embedding: Embedding available via API integration

Practical steps to replace Fill with a more capable alternative

Migrating from Fill typically follows template export, API key configuration, and gradual cutover to limit disruption for active signings.

• 01
  Export templates: Download existing templates and documents
• 02
  Map fields: Align fields to new platform equivalents
• 03
  Set up APIs: Configure integration and authentication
• 04
  Gradual cutover: Switch over by workflow or customer segment

Is Fill right for specific use cases?

Fill fits small teams with simple onboarding forms but falls short for regulated or high-volume scenarios where richer automation and mobile capabilities matter.

Small sales teams

Small teams needing fast onboarding templates

• Use reusable templates to reduce setup time
• Reduces manual document prep and errors

Leading to faster customer activation and fewer administrative steps

Healthcare intake

Healthcare providers needing secure workflows

• Fill lacks HIPAA compliance and advanced verification
• This presents risk for protected health information

Ensures compliance is maintained by choosing a HIPAA-capable alternative

Quick comparison: signNow, Fill, and selected competitors

Side-by-side availability for core features relevant to new customer forms across signNow, Fill, Zoho Sign, MSBdocs, Notarize, and SignRequest.

Criteria	signNow	Fill	Zoho Sign	MSBdocs	Notarize	SignRequest
Audit trail
API integration
Templates available
Mobile apps

Pricing snapshot for common buyer tiers

Ballpark pricing and billing notes for signNow, Fill, Zoho Sign, MSBdocs, and SignRequest to help compare cost structures for new customer form workflows.

	signNow	Fill	Zoho Sign	MSBdocs	SignRequest
Starter price	$15 per month (Business Premium)	Contact sales	Basic plan $10	Contact sales	Contact sales
Enterprise price	$30 per month (Enterprise)	Contact sales	Contact sales	Contact sales	Contact sales
Free tier	Limited free trial	No free tier	Limited free tier	Trial/Contact	Limited free tier
Billing model	Per-user/month or enterprise	Contact sales	Per-user pricing	Custom pricing	Per-user pricing

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Top Fill Alternatives — quick vendor reviews

signNow

★4.7/5 (G2)

Capabilities

• Advanced fields
• Bulk send
• API integration

Security

• SOC2
• SSO/SAML
• HIPAA (extra cost)

Cost & Support

• $15 Business plan
• $30 Enterprise
• 24/7 live chat

Fill

★3.6/5 (G2)

Capabilities

• Templates
• Custom branding
• In-person signing

Security

• Audit trail
• Basic access controls
• No HIPAA

Cost & Support

• Entry-level pricing varies
• Limited support channels
• No enterprise pricing listed

Zoho Sign

★4.3/5 (G2)

Capabilities

• Custom branding
• In-person signing
• Mobile apps

Security

• Audit trail
• Team controls
• Standard compliance

Cost & Support

• Basic plan $10
• Per-user pricing common
• Zoho ecosystem support

MSBdocs

★4.0/5 (G2)

Capabilities

• Add fillable fields
• Bulk send
• API Integration

Security

• Audit Trail
• SSO/SAML
• SOC/SOC2

Cost & Support

• Contact sales
• Starter tutorials
• Enterprise options

Smartwaiver

★4.2/5 (G2)

Capabilities

• Kiosk mode
• Offline mode
• Document sharing

Security

• Audit trail
• Basic protections
• Limited enterprise controls

Cost & Support

• Contact sales
• Integration connectors
• Support varies

Notarize

★4.4/5 (G2)

Capabilities

• Remote notarization
• Reusable templates
• API Integration

Security

• Audit trail
• Two-factor signer auth
• In-session verification

Cost & Support

• Per-transaction pricing
• Mobile-first support
• Notarization fees apply

SignRequest

★4.1/5 (G2)

Capabilities

• Add fields
• Bulk send
• Auto cloud export

Security

• Audit trail
• Advanced protection
• Access controls

Cost & Support

• Contact sales
• Limited free tier
• Per-user pricing

Signority

★3.9/5 (G2)

Capabilities

• Add fillable fields
• Bulk send
• Unique document IDs

Security

• Audit trail
• Advanced threat protection
• Capture signature by camera

Cost & Support

• Contact sales
• Mobile apps available
• Standard support

FAQs: Choosing the right Fill alternative

Common buyer questions about replacing Fill for new customer forms and how to compare capabilities, security, and cost across signNow and other alternatives.

• What if I need bulk sending?
  Fill lacks built-in bulk invite functionality, so teams needing mass distribution for onboarding should prefer solutions like signNow or MSBdocs that offer bulk send or programmatic bulk via API to reduce manual overhead.
• How do I meet HIPAA requirements?
  Fill does not provide HIPAA compliance; healthcare organizations should choose an alternative with explicit HIPAA support or a compliance add-on, such as signNow with assistance options, to ensure protected health information is handled correctly.
• Can I embed signing into my app?
  Both Fill and signNow provide integration APIs, but signNow includes more embedding capabilities and SDK options that simplify in-app signing and reduce engineering time compared with Fill's more basic API.
• What about mobile and offline signing?
  Fill lacks native mobile apps and offline signing, which can increase abandonment; platforms like signNow and Zoho Sign provide mobile apps and offline modes to support signatures on smartphones and tablets.
• How should I compare costs?
  Use vendor pricing details where available, compare per-user versus enterprise bundles, and factor in hidden costs such as per-envelope fees, integration development, and compliance add-ons when comparing Fill to alternatives.
• Which option is best for regulated industries?
  For regulated sectors requiring strong identity verification and audit controls, prioritize vendors offering advanced authentication, SOC2 or HIPAA support, and enterprise SLA options; signNow and specialized providers generally offer stronger compliance toolsets than Fill.

Sureh Balasubramanian,

CEO at LiveHive

«I was closing another deal and had an outstanding quote already sent through DocuSign (I was trialing them) before we got connected. Sales VP was ready to sign the quote but was having trouble signing via DocuSign from his United WiFi — he was on a plane to Boston and would have been too late if I had to wait till he landed. I resent it to him via signNow and Voila! I had my signed contract in 30 mins! Great job signNow!»

Kodi-Marie Evans,

Director of NetSuite Operations at Xerox

«signNow provides us with the flexibility needed to get the right signatures on the right documents, in the right formats, based on our integration with NetSuite. This flexibility assists us with reducing our turnaround time on signatures so that we can get to the business of doing business. signNow is an amazing company with first-rate customer service.»

Jake Schroeder,

Vice President at The Benefits Store

«We found signNow to be better priced and exactly the solution we needed. signNow has significantly lowered our enrollment completion process by a day or two depending on the member.»

Dionte' Bryant,

Software Development Engineer

«The signature has become extremely simple to create. Customer care is additionally quite simple and also incorporating fields is super easy. We put it to use for all sorts of contracts. Custom contracts can be simple to operate, but we primarily work with them to send out the very same agreement template to almost all the clients of ours.»

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