Advanced Authentication
Support for multi-factor signer authentication including SMS codes and SSO to increase assurance around signer identity before completing high-risk documents.
eSignatures executed through compliant platforms are legally recognized in the U.S. under ESIGN and UETA; they reduce turnaround time, lower costs, and provide verifiable records for audits and disputes.
Organizations across real estate, healthcare, finance, legal, and education use eSignatures to speed approvals and reduce paper handling.
Responsible for provisioning users, enforcing SSO and security policies, and integrating signNow with identity providers and enterprise systems. They configure authentication, retention, and API keys, and monitor logs to ensure compliance with organizational requirements.
A sales or HR professional who prepares documents, applies templates, adds signature and data fields, and sends invites for eSignature. They track status, send reminders, and download completed signed PDFs for records or billing.
Optica replaced paper workflows with an online eSignature process to simplify customer signing
Resulting in faster deal flow and improved customer satisfaction while maintaining compliance and a clear Audit Trail.
Xerox integrated signNow with NetSuite to automate signature collection for contract processing
Leading to measurable time savings and consistent document formatting for audit and legal review.
Create reusable document templates with pre-placed fields to ensure consistency across recurring agreements, speed up sending, and reduce placement errors for large teams.
Send one prepared document to many recipients with individualized fields or mass invites to collect signatures at scale without manual repetition.
Automatically capture signer IPs, timestamps, and action history to provide a verifiable record suitable for audits and legal evidence.
Sign or send from iOS and Android apps with offline capabilities, enabling on-the-go workflow completion and field operations without a desktop.
Day 0: Document sent and delivered to recipient inbox.
Day 3: Automated reminder for unsigned documents.
Day 7: Escalate to manager or secondary contact if unsigned.
Day 14: Document expires or requires reissue if not signed.
Retention begins on the document completion date.
Maintain signed records for at least seven years for common business contracts.
Review retention rules annually with legal or compliance teams.
Move completed files to long-term encrypted storage after active use.
Follow documented disposition schedules aligned with privacy laws.
Support for multi-factor signer authentication including SMS codes and SSO to increase assurance around signer identity before completing high-risk documents.
A full-featured API enables automated document generation, sending, and retrieval to integrate eSignature actions into existing business applications and custom workflows.
Secure in-person signing stations allow guests or customers to sign on a shared device while maintaining session isolation and audit logging for compliance.
Create dynamic forms where fields appear or hide based on previous responses, reducing signer confusion and ensuring only relevant data is collected.
Collect payments at the time of signing by connecting payment methods to signature flows for invoices, waivers, or sales agreements.
Usage-based plans with API and QES support for high-volume customers requiring unlimited users and enterprise-grade controls.
1–2 hours: Draft, review, and finalize the PDF template.
10–30 minutes: Add fields, validations, and signer assignments.
Immediate: Invitations are delivered as soon as you send.
Same day to 7 days: Depends on recipient responsiveness.
Automated: Sent per configured reminder schedule.
Immediate after last signature: System generates completed PDF.
Same day to 30 days: Move to long-term storage.
Periodic: Schedule quarterly or annual compliance reviews.
signNow supports modern web browsers, native iOS and Android apps, and API access for server-side integrations to replace Adobe-only workflows.
Ensure devices run current OS versions and browsers to maintain security and compatibility; use the mobile apps for reliable offline signing and better field performance.
| Setting Name | Configuration |
|---|---|
| Default signer authentication and verification | Email + SMS code |
| Reminder frequency and escalation policy | 48 hours |
| Default signing order and routing | Sequential |
| Storage location for completed documents | Connected cloud |
| Retention and archival policy | 7 years |
| Feature | signNow | DocuSign | Adobe Sign |
|---|---|---|---|
| Audit trail and logs | |||
| Bulk sending capability | |||
| Envelope cap policy | no cap | 100/yr | varies |
| API and developer tools |
| $8/user/mo billed annually | $8/user/mo billed annually | $13/user/mo billed annually | $19/user/mo billed annually | $15/user/mo billed annually | |
|---|---|---|---|---|---|
| Free Trial | 7-day free trial, no card | Free trial available | Free trial available | Free trial available | Free trial available |
| Bulk Send | Yes, Business Premium and up | Yes, on select plans | Yes, on select plans | Yes, on select plans | Yes, on select plans |
| Audit Trail | Yes, full Audit Trail included | Yes, full Audit Trail included | Yes, full Audit Trail included | Yes, activity logs provided | Yes, activity logs provided |
| HIPAA Compliant | Yes, BAA required | Contact vendor for BAA | Contact vendor for BAA | Contact vendor for BAA | Contact vendor for BAA |
| Envelope Cap | No envelope cap, unlimited | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |